FAQ

What payment method do you accept and is my credit card detail safe?

We use PayPal to process your payment so your credit card detail is completely safe as we don’t store your credit details on file. You are also protected by PayPal’s buyer protection program as the additional measure to ensure that your orders arrive safely.

What is your return policy?

We don’t accept refund/exchange unless the product is damaged or not as described. Please see our Return Policy for more information.

 

Where do you post or ship to and how much does postage or shipping cost?

We post and ship to Australia. We offer free shipping to Australia for all items and free courier delivery within Darwin and Palmerston.

 

What does “in stock” and “back order” mean?

Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouse. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed.
You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support or do anything to follow up on the back ordered item. We will take care of it for you from here on out!
We will do our best to estimate when back-ordered items are expected to ship, and post this information on the website. This is only an estimation, subject to change, and shipping dates are not guaranteed.

  • in stock:  The item is at our warehouse in Darwin.
  • back order: The item is at a supplier’s warehouse outside Australia. It usually takes 24-49 days for an item to be delivered.

How long is shipping?

All orders are shipped within 48 hours Monday to Friday during business hours.

For items in stock in Darwin:

  • Courier delivery within Darwin and Palmerston: 1-3 business days.
  • Delivery within Australia: 10-40 business days.

For items on back order:

  • Delivery within Australia: 10-40 business days.

If your parcel doesn’t arrive after the above estimated time of delivery, please contact us via email.